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Our Customer Service Center is a one stop shop for all of your self-service needs. Please navigate the site, stay updated with announcements, get answers to frequently asked questions, see the latest and greatest items or news and share your suggestions with us. We want you to have a great experience both on the site and in this Customer Service Center so we encourage and appreciate your feedback. 


The APUS Store accepts the following methods of payment.

  1. Discover Card
  2. Master Card
  3. VISA

 

 The APUS Store accepts the following methods of Shipment.

UPS

 

Q. How do I exchange an item?

A. To exchange an item, please return the item that you would like to exchange and include a check for $5.99 made out to “SureShip” to cover the cost of the reshipment and handling of the item(s). 

Subsequently, we will reship your Exchange order.

 

Q. Do you charge sales tax? 

A. All appropriate sales tax information will be displayed during checkout. You will have time to review before you place your order.

 

 

Q. What if I do not receive an order confirmation?

A. Please call or email our Customer Service representatives using the information below. 

 

APUS Customer Service representatives can be reached by using the following options:

Toll Free Phone Number: (830)-584-1473

Hours of Operation: Monday – Friday, 8:30 a.m. – 8:00 p.m. EST 

Email Support:

           Customer Service Inquiries – support@apus1.zendesk.com

           Return/Exchange Services – retuns@apus1.zendesk.com

 

Return/Exchange Mailing Address:

SureShip Inc.

C/O APUS

9001 Hampton Overlook

Capitol Heights, MD 20743